How we work

Installation

We maintain a systematic approach to equipment installation to ensure optimal performance and longevity:
Unpacking the equipment
Equipment is carefully unpacked from protective carton boxes to avoid damage during transportation.
Initial Inspection & selection
All equipment is thoroughly checked before installation to ensure it meets standard specifications and includes all necessary accessories.
Site Inspection
We select the most suitable installation site to ensure reliable and desired output. We maintain lab equipment’s required temperature and humidity as specified in the manual.
Power supply & other support
To prevent electrical damage, we verify that the equipment operates satisfactorily with the provided power supply and check other supporting elements to ensure uninterrupted installation and operation.

Civil work process:

Our civil engineering services involve a detailed and strategic approach:

Site Design: During the civil engineering site design services process, civil engineers explore the challenges of our project and develop solutions to allow the project to progress. Site design can include items such as an environmental impact of the project, permitting, subsurface characteristics, wetlands delineation, and zoning.

The Interior, Exterior design or renovation Process

We follow a step-by-step process, including analyzing the brief, identifying key requirements, creating accommodation lists, drawing relationship diagrams, researching existing designs, and developing concept designs. Client feedback is incorporated before final implementation and evaluation.

Technical Support

We provide comprehensive technical support to ensure seamless operation of our equipment and services:

On-Site Service Calls: Our team attends service calls at the client’s location, inspects equipment, and resolves minor issues promptly.
Major Troubleshooting: For non-movable equipment, a dedicated team provides on-site solutions for significant issues.
Remote & Phone Support: We offer instant remote and phone support to address operational challenges.
Instrument & Accessory Support: On-demand support provides necessary instruments and accessories.

In-house Repair

Our in-house repair team ensures the highest level of service for all equipment and systems we supply:

Expert Team: We have highly qualified, well-trained, and experienced professionals who troubleshoot all types of equipment.
Installation & Maintenance: We handle installation, updates, and maintenance for software-based machines and instruments.
Electronics & Mechanical Repairs: Our engineers resolve electronic and mechanical malfunctions, delivering top-quality repair and maintenance services.

Design Services

We offer innovative and customized design solutions to enhance your space:

Unrestricted Creativity: Whether modern, classic, or transitional, we create designs that reflect your vision.
Space Optimization: We provide design ideas for every corner, ensuring each space reaches its full potential.
Trending Furniture: From bespoke living rooms to designer dining spaces, we incorporate trending furniture to elevate your interiors.

Our Commitment to Excellence

At SML, we are dedicated to delivering exceptional value through quality, efficiency, and innovation. Our structured processes, expert teams, and customer-centric approach ensure that every project is executed to the highest standards. Whether installation, civil work, technical support, repairs, or design, we work tirelessly to meet your needs and exceed your expectations.

Partner with Solution Master Limited for seamless, innovative, sustainable solutions that drive success. Let us help you achieve your goals with our expertise and commitment to excellence.